WHERE ARE YOU SHIPPING FROM?
Right outside of Chicago, in Flossmoor, IL.
DO YOU OFFER FREE SHIPPING?
YES! We offer FREE shipping in the U.S.A. on all orders over $49 USD after discounts and promo codes. Sorry, No International shipping at this time.
WHEN WILL MY ORDER SHIP?
All in stock orders are quickly shipped within 2-3 business days. If your order has not shipped within this time frame, it may be because of Missing information - check your email!
WHEN WILL MY ORDER ARRIVE?
The time it takes for your order to arrive will depend on your location and shipping method. Shipping times are only estimates and exclude holidays, weekends and unforeseen postal delays. Once an order is shipped, we are unable to expedite it.
WHAT ABOUT OUT OF STOCK ITEMS?
Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly. If an item is re-stocked, it will be available to order again. Otherwise, you may our website as our inventory changes weekly. The best way to hear about new arrivals, promotions and back-in-stock items first is by signing up for our newsletter and following us on social media.
HOW DO I UNSUBSCRIBE FROM YOUR MAILING LIST?
Follow the instructions provided on the bottom of the email to unsubscribe.
HOW CAN I WRITE A REVIEW ON A PRODUCT?
You can write a product review on any of our social media pages. Please feel free to post a review or picture on our blog as well! Lastly, another option is sending us a good 'ol email, send photos and reviews to us at firstname.lastname@example.org
IS YOUR JEWELRY SAFE?
Our pieces are lead & nickel free, as stated in each description, made with zinc alloy.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you'll receive a shipping confirmation containing a link to track your package. All standard packages can be tracked on USPS.com
I'M LOCAL! CAN I PICK UP MY ORDER?
We don't have a storefront for local pick-ups (if we did, we'd invite you to hang out with us every day!), but if you live in the Chicago area and need your items ASAP, we just might be able to work something out. If you find yourself in a dull situation and need your fix, send us a message at email@example.com
THE TRACKING SAYS MY ORDER ARRIVED BUT I HAVEN'T RECEIVED ANYTHING
If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following:
- Verify the shipping address on your order that it's correct
- Look for an attempted delivery notice slip
- Double check your area in case it's stored in a hidden area
- Check to see if your neighbors or someone in your residence accepted it
- Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arriving
Bold Addictions is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package. If your package is still no where to be found, please contact us at firstname.lastname@example.org
HOW CAN I CREATE AN ACCOUNT?
You can create an account on our home page at the top right hand corner, here.
You can also create an account during the checkout process. We recommend creating an account so you can view your order history and save your information for quick and easy checkout in the future.
MY PRODUCT IS DAMAGED. WHAT CAN I DO?
Oh no! We're so sorry - we know how much of a bummer this is. Although we inspect each item before and package them with care, damages and defects may happen. If you find yourself in this situation, please contact us immediately at email@example.com with your order number and photos of the damage. We'll have a look and let you know how we can fix it for you!
DO YOU OFFER GIFT WRAPPING?
We love that you're giving the gift of sparkle! Although we don't have a gift-wrapping program, all of our pieces come in a luxurious pouch, ready for gifting. You can also ship a package directly to the recipient. Just enter their information in the shipping address upon checkout. Lastly, don't forget to let us know if you'd like us to include a special note or greeting!
I FORGOT TO USE MY PROMO CODE. IS IT TOO LATE?
If you forgot to use your promotional code when ordering, send us an email within 24hours of placing your order and we'll gladly apply it for you! For all other orders, we will offer a credit for you to use towards your next purchase.
THE ITEM I PURCHASED IS ON SALE NOW. WHAT CAN I DO?
Prices are subject to change at any time. We are happy to offer a one-time price adjustment on your regular priced item(s) up to 7 days after your order is placed. This applies to regular priced items only and does not include discount code items or items that are part of any other promotion. Please email us at firstname.lastname@example.org within 7 days of your order date to request a price adjustment.
DO YOU OFFER PERSONAL STYLING SERVICES?
We thought you'd never ask! Whether you're trying to create a specific look, learning how to accessorize, looking for an honest opinion or deciding on the perfect look for your birthday day, we're here to help. Contact us at email@example.com and let's get started. It's completely free!
HOW CAN I CARRY YOUR PRODUCTS IN MY RETAIL STORE?
For more information on becoming a Bold Addictions retailer, please contact firstname.lastname@example.org with details about your business and store.
HOW SHOULD I CARE FOR MY JEWELS?
We hope you truly love your jewels, and we want nothing more than for them to become staples in your wardrobe! However, fashion jewelry isn't meant to be worn 24/7. To keep your pieces sparkly and minimize signs of wear, avoid contact with liquids, perfumes, lotions and perspiration as they'll dull your pieces and cause them to wear quickly. Treat your jewels with love and care, and they'll keep sparkling for you!
I'M AN INFLUENCER. HOW CAN I WORK WITH YOU?
We love being introduced to new influencers and we're always working on exciting new partnerships. If you're interested in working with us or have an awesome idea, please contact us at email@example.com. We try our best to get back to everyone as soon as possible, but due to the volume of requests, we are unable to respond to all emails.
I'M A BRAND. HOW CAN I WORK WITH YOU?
We love the opportunity to work with like-minded and complimentary brands! If you're part of a brand that you think is a great fit with Bold Addictions, we'd love to hear your ideas on a potential partnership. We are completely flexible and able to accommodate partnerships of varying capacities. Please contact us at firstname.lastname@example.org